Privacy Policy

Privacy statement


Modern information and communication technologies play a fundamental role in the activities of housing associations such as CityWest Homes and its member companies. This privacy statement sets out the data we collect via our web site, how we collect it and how we process it.

Providing visitors with anonymous access

You can access our web site home page and browse our site without disclosing your personal data.

Automatic collection of information

We do not use cookies on our Web site.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Data collection and purpose specification

We collect the personal data that you may volunteer while using our services.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

The personal data collected and purposes for which they are used are listed below. We do not collect or use personal data for any purpose other than that indicated below.

Primary personal data collected for technical administration, research and development, customer administration and marketing:

  • name
  • gender
  • address
  • e-mail
  • telephone
  • personal details
  • family characteristics
  • ethnic origin
  • health/medical data

If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose.

Children’s privacy

We do not knowingly collect personal data from children.

We do not take specific steps to protect the privacy of children who disclose their personal data to us.

We do provide information about our personal data practices in relation to children on our home page and wherever we knowingly collect personnal data from children on our web site.

Disclosure and visitor choice

We disclose our visitors’ personal data to our subsidiaries or other organisations.

Where we disclose your personal data for purposes which are different from those indicated in the table mentioned above, we offer you the opportunity to consent to disclosure by writing to The Corporate Data Protection Officer, CityWest Homes, 21 Grosvenor Place, London, SW1X 7EA.

Confidentiality and security

We do not give visitors to our web site the option of using a secure transmission method to send us their personal data.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation, or where subject to an information sharing agreement.

Web services

Some areas of our web site may enable you to communicate with other visitors or to post information to be accessed by others. When you do so, other visitors may collect your data.

Third party web sites

Our web site contains links to various third party web sites. We are not responsible for the content or privacy practices of any external web sites that are linked from this site.

Privacy compliance

Our privacy policy is compliant with the Data Protection Act 1998.

There are no global or regional regulatory or self-regulatory schemes applicable to our web site or organisation.

In order to demonstrate that our privacy policy accords with the above privacy instrument, we are subject to a Government Agency supervision

Government Agency supervision

Designation of the agency:

The Information Commissioner
Wycliffe House,
Water Lane,